Shadō Climbing is operated by Desert Hollow Ventures LLC (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and handle information when you use the Shadō Climbing mobile application (the “App”).
By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
a) Personal Information
When you create an account, we collect:
- Email address
- User ID and authentication identifiers
- Account metadata (creation date, settings)
b) Usage and Diagnostic Information
We may collect information about how the App is used, including:
- App interactions
- Feature usage
- Crash logs and performance data
- Device and operating system information
This information is used to maintain and improve the App.
c) User-Generated Content
When you upload content, we collect and store:
- Route names and descriptions
- 3D models and scans of boulders or terrain
- Location metadata associated with uploaded content
- Timestamps and related metadata
Uploaded content is not considered personal information, but may be associated with your account while it exists.
2. How We Use Information
We use collected information to:
- Operate and maintain the App
- Provide features and functionality
- Review and moderate content
- Improve performance and reliability
- Fix bugs and crashes
- Communicate with users about the service
3. Sharing of Information
We may share information with trusted service providers who help operate the App, including:
- Google Firebase / Google Cloud (authentication, database, storage, analytics)
- Apple (payments, distribution, crash reporting)
We do not sell personal information.
4. Data Retention
- Personal information is retained for as long as your account remains active
- When you delete your account, personal information is deleted or anonymized
- User-generated content (such as route information and 3D models) may be retained even after account deletion, as described in our Terms of Use
- Diagnostic data is retained for a limited period for troubleshooting
5. Account Deletion
You may delete your account at any time through the App.
Upon deletion:
- Personal information associated with your account is removed or anonymized
- Uploaded content may remain in the App’s database and continue to be used to operate and improve the App
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Children’s Privacy
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last Updated” date. Continued use of the App constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:
- Shadō Climbing operated by Desert Hollow Ventures LLC
- Email: shadoclimbing@gmail.com
- Nevada, USA